Please read and agree to these terms and conditions before placing an order with 034Motorsport.
Warranty on 034Motorsport products
It is the intention of 034Motorsport to sell only quality products. We offer a 1-year warranty against defects in workmanship or materials, not extending to normal tear and wear or mis-use. You must provide us with a proof of purchase, defect or the result of wear or mis-use. Some products have less than 1-year warranty, inquire before ordering.
034Motorsport is not responsible for shipping costs associated with warranty claims, the customer is responsible for covering shipping costs to and from 034Motorsport, even in the event that a part is warrantied or deemed defective and replaced. Warranty claims in most cases require parts to be returned to 034Motorsport to be inspected, once we determine the cause of the defect is from manufacturing and not from wear or mis-use, the warranty process can begin. In rare cases we can confirm the warranty claim via picture or video, especially if the failure is a known, documented issue.
034Motorsport will only replace or repair warranty items, no refunds will be given. 034Motorsport or the product manufacturer will inspect or test all products prior to a warranty claim adjustment. This process may take up to 6 weeks. You must obtain an RMA number from either Customer Service or Technical Support prior to any return. All products we offer are warranted to be free from defects prior to installation. Any modification or improper use voids this warranty. This warranty does not cover installation. 034Motorsport shall be the final arbitrator in interpreting the extent and remedy of warranty.
Regarding rubber mounts and suspension components: Small cracks that do not affect function or performance are not covered under warranty, which is normal with any rubber bushing, especially one under shear, tension or compression.
Warranty covers failure of parts including torn bushings that no longer function under shear or no longer maintain alignment settings, or create excessive slop or movement beyond the normal design tolerances of the parts. Rubber settles and compresses over time, and small cracks or "wrinkles" are normal and do not affect the performance or reliability of the part.
034Motorsport warranties are not transferrable, and available to the original purchaser only, however if you do buy a 034Motorsport part second hand and have a problem with it, do contact us as we can typically arrive at a reasonable, fair solution.
034Motorsport, its partners or affiliates shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, installation, use or repair of its products. Customer shall be responsible in selecting a reputable installer with current liability insurance to cover any damage that may arise through installation of 034Motorsport products and/or your vehicle. 034Motorsport.s listing and any recommendation of facilities shall not constitute as a ground for any liability. Notwithstanding any other provision of this agreement, 034Motorsport.s maximum combined liability shall be limited to the payments made by the facilitator under this agreement for the specific product that caused the alleged damages.
Backorders will be shipped when they become available. In order to secure the soonest available part, order may require prepayment.Orders paid first will receive product first. If you have any questions regarding the status of an order or the availability of parts, don't hesitate to contact us.
Special & International Orders
Special orders, 034EFI ECUs, harnesses, ECU packages, and fabricated parts must be paid in full, in advance and are non-refundable. All payments are made in USD. Foreign currency equivalent is determined by your creditor or bank, and may include surcharges. Shipping charges and any special handling charges will be added to the total. All duties and taxes applicable on the purchase are the responsibility of the customer. You shall keep a proof of your payment of duties and taxes and provide us with a copy when requested. You hereby grant the right to 034Motorsport to charge any unpaid duties and taxes presented to us by the shipper, including a $25 processing fee on your behalf.
All equipment sold under the presumption that the purchaser will use it in accordance with applicable federal and any state laws in a manner that is safe and shall discontinue its use as conditions warrant. Equipment shall never be installed or used in a manner where it may interfere with safety or safety equipment. Do not install parts in the path of the airbag system or that hinder the function of seat belts!034Motorsport products can be broken when excessive force is applied, or disassembled, and components can become loose from vibration or heat.
Available at (510) 657-6707 or 877-591-9571: Monday thru Friday 9:00 am to 6:00 pm Pacific Standard Time (PST).
Technical Support on 034Motorsport products
Call (510) 657-6707 and ask for technical support- Monday thru Friday 9:00 am to 5:00 pm Pacific Standard Time (PST). 034Motorsport highly recommends professional installation by a qualified automotive electrician or technician if applicable. Please review support documentation when available, contact us to find out if we offer support documentation if you have not received it. Phone support assumes basic installer knowledge and courteous communication.Rude, insulting or belligerent callers will not be engaged; we refuse the right to receive phone support in these scenarios.
034Motorsport agrees to provide all reasonable methods to resolve any disputes or discrepancies, and you agree to contact us via our Customer Care toll-free number within 48 hours of any dispute. You also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.
Damaged or incorrect Items
Inspect your parcel carefully. If you receive an item damaged, notify the delivery company immediately within 12 hours (for FedEx call 1-800-GO-FEDEX, for UPS call 1-800-PICK-UPS, for USPS go to www.usps.com). Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pickup the damaged goods and provide you with a claim number. If more than 24 hours passes nothing can be done about a damaged delivered package. You may provide us the claim number so we can follow up on the claim status . this may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.
In the event that a shipment is delivered incorrectly, as in the wrong parts were shipped, you must notify 034Motorsport within 48 hours of receiving the pakage, if more than 48 hours passes nothing can be done except in very special circumstances. Please inspect all deliveries the day they were delivered so any issues can be communicated within 48 hours or two days.
Returns, cancellations and exchanges on 034Motorsport products
All orders placed on this website or over the phone with our sales representatives are final. The order may not be cancelled after confirming checkout and payment. There are no returns on 034Motorsport products, in certain conditions, within 30 days, we may consider offering store credit or an exchange, contact customer service.
Our goal at 034Motorsport is to always satify the customer 100% to the part they ordered, because of this commitment towards quality and due to the nature of the products we sell, we do not offer returns or cancellations on any purchased paid for product.
Any software returns will be accompanied by a $150 labor fee to reverse the flash, this cost covers our labor to install originally and remove the software, the full value of the software will be credited minus these labor fees. Any ECU that requres a pull to flash back to stock will require a $200 fee.
Refundable Core Charges
All cores returned for a refund must be returned within 30-days of the purchase, otherwise a store credit will be issued, parts returned after 90-days will not be eligible for any credit at all - this is a policy set by our suppliers that we have no control over.
3rd party products or services
034Motorsport sells valuable merchandise provided by 3rd party vendors for the benefit of its customers. Such items may be shipped from a different warehousing location, and may arrive in a separate package. Availability such items may be limited; items may be backordered from time to time. Please contact our customer service if you fail to receive such items in a timely manner. For any shipping damages, please follow the guidelines above.
Refusal of Service
We reserve the right to refuse service to any customer for any reason. We do not accept being treated belligerently, yelling, swearing, threats or being berated will not be tolerated, and under such conditions communication will end with no resulution. We treat all of our customers with respect and dignity, we only expect the same in return.